Privacy Policy

Information We Collect

Account Information: When you create a Klosing account, we collect your name, email address, password, and any profile details you choose to provide. This information is necessary to create and manage your account and authenticate your access to the service.

Content and Usage Data: We collect information about the pages, forms, and links you create using Klosing, including text, images, settings, and configurations. We also collect data about how you interact with our service, such as features used, actions performed, and pages visited. This helps us improve the Klosing platform and provide better functionality.

Visitor and Analytics Data: When visitors access link-in-bio pages or forms you create, we collect limited information about them, such as device type, browser, approximate location, and referral source. If you enable Klosing's pixel tracking feature, we collect conversion and engagement data from your visitors as part of our analytics service. This data is used to provide you with insights about your audience and page performance.

Cookies and Automatic Collection: We use cookies, web beacons, and similar technologies to track and remember your preferences, improve your user experience, and measure service performance. Your browser and device automatically send us information such as IP address, browser type, operating system, and pages visited.

Payment and Billing Information: If you subscribe to a paid plan, we collect payment details through secure third-party payment processors. We do not directly store full credit card numbers; payment processing is handled by our authorized payment partners (e.g., Stripe).

How We Use Your Information

Service Provision: We use your account and content information to provide, maintain, and deliver the Klosing platform. This includes hosting your pages, processing form submissions, and enabling you to manage your workspace and team members.

Improvement and Analytics: We analyze usage patterns and visitor data to identify trends, optimize features, fix bugs, and develop new functionality. This analysis helps us improve the overall Klosing experience for all users.

Communication: We may use your email address to send you service-related notifications, account updates, security alerts, and important policy changes. You can manage your notification preferences in your account settings.

Compliance and Legal: We use your information to comply with applicable laws, regulations, and legal obligations. This includes verifying your identity, detecting and preventing fraud, enforcing our Terms of Service, and responding to legal requests.

Pixel Tracking and Conversion Measurement: If you use Klosing's pixel tracking feature, we process conversion data from your visitors to provide you with analytics and insights. This data is used solely to generate reports and insights specific to your account and is not shared with other users.

Data Sharing and Third Parties

Service Providers: We may share your information with trusted third-party vendors who provide essential services such as payment processing (e.g., Stripe), hosting and cloud infrastructure (e.g., Google Cloud), email delivery, and analytics platforms. These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Team and Workspace Members: If you invite team members to your workspace, they will have access to the account information, pages, forms, and content you choose to share with them based on their assigned permissions.

Legal Requirements: We may disclose your information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: If Klosing is acquired, merged, or sold, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Public Pages: Any content you publish on public link-in-bio pages is accessible to anyone on the internet. Please do not include sensitive personal information in your public pages.

Data Security and Retention

Security Measures: We implement industry-standard security measures, including encryption (SSL/TLS), secure authentication, and regular security audits to protect your data from unauthorized access, alteration, and loss. However, no security system is completely impenetrable, and we cannot guarantee absolute security.

Data Retention: We retain your account information and content for as long as your account is active or until you request deletion. If you delete your account, we will remove your personal information and content within a reasonable timeframe, except where retention is required by law or for legitimate business purposes (such as resolving disputes or complying with tax obligations).

Backup and Recovery: We maintain backups of your data for disaster recovery and business continuity purposes. These backups may be retained for a limited period after deletion.

Your Rights and Choices

Access and Correction: You have the right to access and review your personal information at any time through your Klosing account settings. You can update or correct your information as needed.

Data Deletion: You may request deletion of your account and associated personal information at any time. Deleted content cannot be recovered. Some information may be retained for legal or operational reasons.

Opt-Out: You can manage your communication preferences and opt out of non-essential marketing emails through your account settings. You can also disable cookies through your browser settings, though this may impact your user experience.

Data Portability: You have the right to request a copy of your data in a portable format.

Cookies and Tracking

Cookie Usage: Klosing uses cookies to store login information, preferences, and analytics. Essential cookies are necessary for the service to function, while optional cookies improve your experience. You can control cookie settings through your browser.

Third-Party Analytics: We use analytics services (such as Google Analytics) to understand how users interact with our platform. These services may place their own cookies on your device. You can review their privacy policies for more information.

Pixel Tracking: If you enable Klosing's pixel tracking feature on your pages, visitors' interactions (such as page views, form submissions, and conversions) are tracked using pixels. This data is used to provide you with analytics reports.

Children's Privacy

Klosing is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete it immediately. Parents or guardians who believe their child has provided information to Klosing should contact us at privacy@klosing.id.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of Klosing after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@klosing.id. We will respond to your inquiries promptly.